• Monday 10:00am - 9:00pm
  • Tuesday 10:00am - 9:00pm
  • Wednesday 10:00am - 9:00pm
  • Thursday 10:00am - 9:00pm
  • Friday 10:00am - 9:00pm
  • Saturday 10:00am - 7:00pm
  • Sunday 11:00am - 5:00pm

 

We have special hours for the holidays.

Holiday hours

See our extended Holiday hours here.

Job

Guest Services Representative (Available Full-Time)

Full Time

Specific accountabilities

Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
- Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
- Constantly strive to improve and build upon the centre's service and seeks new ideas to incorporate into service menu;
- Interact with shoppers and retailers in a courteous and efficient manner;
- Sell shopping centre gift cards and balance sales to transactions;
- Projects a positive attitude over the telephone and in person;
- Assist guests by providing directions/information and answering questions;
- Empower and motivate Guest Services teams to create memorable customer experience and interactions;
- Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs;
- Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.;
- Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
- Assume other duties and responsibilities as assigned.

Key requirements
- High school education;
- Previous cash/POS experience;
- Previous customer service experience preferred
- Positive attitude and a strong desire to provide excellent customer service;
- Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
- Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Strong bilingual (French/English) written and oral communication skills, multilingual skills a plus;
- Conflict resolution/management skills;
- Must be friendly, approachable, proactive and solution focused;
- Computer skills (excel, chrome);
- Flexible and able to work weekends, evenings and holidays.

Must be available during malls opening hours. You have everything to gain!When you join the Ivanhoé Cambridge team, you are eligible for employment benefits and a pension plan that are among the best in the industry. Our many health and wellness programs encourage you to balance your work and personal lives and fulfill your desire for social involvement while maintaining a healthy lifestyle. At Ivanhoé Cambridge, you will have many opportunities to develop your skills and thrive professionally, in Canada or elsewhere in the world. Our initiatives aimed at creating an exceptional working environment that inspires our employees to give the best of themselves elevated Ivanhoé Cambridge into the ranks of Canada's 50 Best Employers, 100 Top Employers and 10 Most Admired Corporate Cultures.

Business Hours
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 7:00pm
    • Sunday 11:00am - 5:00pm
Holiday Hours
    • Christmas Eve - Dec. 24, 2019 10:00am - 5:00pm
    • Christmas - Dec. 25, 2019 Closed
    • Boxing Day - Dec. 26, 2019 1:00pm - 9:00pm
    • New Years Eve - Dec. 31, 2019 10:00am - 5:00pm
    • New Year's day - Jan. 1, 2020 Closed