• Monday 10:00am - 9:00pm
  • Tuesday 10:00am - 9:00pm
  • Wednesday 10:00am - 9:00pm
  • Thursday 10:00am - 9:00pm
  • Friday 10:00am - 9:00pm
  • Saturday 10:00am - 6:00pm
  • Sunday 11:00am - 5:00pm

 

We have special hours for the holidays.

Holiday hours

Job

Key Holder

Full Time

The Key Holder is responsible for partnering with the Store Management team in the overall day-to-day operations of the store, product placement, superior customer service standards, achieving sales goals, and loss prevention.

Essential Duties and Responsibilities
- Be the driving force behind the ALEX AND ANI message of positive energy
- Expert on product knowledge by keeping current on all new collections as well as core product lines to assist customers
- Operate cash registers, manage financial transactions, and balance drawers
- Ensure the highest level of customer service by assisting customers with concerns and exchanges
- Introduce promotions and sale opportunities to customers
- Consistently upholds a neat, clean and organized store and stockroom
- Assist in visual presentation standards and ensure the store is replenished at all times
- Maintain compliance with Retail Operations Policy and Procedures
- Ensure the appropriate execution of merchandise handling procedures
- Assist with the protection of all company assets, controlling internal and external loss
- Completes all additional duties and projects as assigned

Travel
- This position requires limited travel (0-25%)

Qualifications and Requirements
- One to two years of Retail Sales experience
- Excellent communication, delegation, follow-up, and time-management skills
- Proven ability to multi-task and direct activities at all levels
- Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
- The ability to read, write, and perform basic math
- The ability to stand and walk for extended periods of time
- Capable of lifting up to 40 pounds
- Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Business Hours
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 6:00pm
    • Sunday 11:00am - 5:00pm
Holiday Hours
    • Thanksgiving - Oct. 14, 2019 10:00am - 9:00pm
    • Remembrance Day - Nov. 11, 2019 10:00am - 9:00pm
    • Black Friday - Nov. 29, 2019 8:00am - 9:00pm
    • Christmas Eve - Dec. 24, 2019 10:00am - 5:00pm
    • Christmas - Dec. 25, 2019 Closed
    • Boxing Day - Dec. 26, 2019 1:00pm - 9:00pm
    • New Years Eve - Dec. 31, 2019 10:00am - 5:00pm
    • New Year's day - Jan. 1, 2020 Closed