Job

The Key Holder is responsible for partnering with the Store Management team in the overall day-to-day operations of the store, product placement, superior customer service standards, achieving sales goals, and loss prevention.

Essential Duties and Responsibilities
- Be the driving force behind the ALEX AND ANI message of positive energy
- Expert on product knowledge by keeping current on all new collections as well as core product lines to assist customers
- Operate cash registers, manage financial transactions, and balance drawers
- Ensure the highest level of customer service by assisting customers with concerns and exchanges
- Introduce promotions and sale opportunities to customers
- Consistently upholds a neat, clean and organized store and stockroom
- Assist in visual presentation standards and ensure the store is replenished at all times
- Maintain compliance with Retail Operations Policy and Procedures
- Ensure the appropriate execution of merchandise handling procedures
- Assist with the protection of all company assets, controlling internal and external loss
- Completes all additional duties and projects as assigned

Travel
- This position requires limited travel (0-25%)

Qualifications and Requirements
- One to two years of Retail Sales experience
- Excellent communication, delegation, follow-up, and time-management skills
- Proven ability to multi-task and direct activities at all levels
- Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
- The ability to read, write, and perform basic math
- The ability to stand and walk for extended periods of time
- Capable of lifting up to 40 pounds
- Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.